At East Carolina Neurology, we understand that providing good physician/patient care often means learning what our patients have to say about about our medical care after the visit. So, we allow our patients the opportunity to complete customer surveys and provide feedback, both on the providers and the type of care given. Read below to see feedback from our customer base for the first half of 2011.

Dr. Susan Boutilier

Dr. Boutilier is the BEST. I am so very thankful for her care and patient demeanor.

I really appreciate how Dr. Boutilier takes time to explain and really make sure I understand all that’s going on.

There is nothing you can do to make it better. She did great!!

Dr. Boutilier did an awesome job at going over my concerns and questions.

We received excellent care.

The EEG tech provided excellent care. Very accommodating and went above and beyond for our daughter. Dr. Boutilier created a spot in her schedule and was extremely caring and accommodating to our daughter’s needs and parent concerns. She was very thorough and answered all questions. Excellent care!

I feel she listened to my concerns and is trying to help me help my son.


Dr. Anthony Breuer

Everything was awesome.

Dr. Breuer in an AWESOME doctor!

The very best experience I have had at a doctor’s visit. Dr. Breuer is simply amazing.

All things that were done were super. I thought they were great!

Very thorough, impressive. Dr. Breuer diagnosed our daughter with a brain tumor on Sept 2, 2010. She lost her battle in December 2010. Dr. Breuer listened to our heartfelt words and was every bit the physician Cindy said he was. Thank you Dr. Breuer!

Very pleased with my doctor and his plan of treatment.

Nurse was a real pleasure.


Dr. Christine Burch

Great doctor.

Everyone was very polite and helpful

I love the nurses and the doctor.

Dr. Burch was very nice and understanding and explained everything that was done.

Great service. Dr. Burch is a great physician and we would recommend her.

Dr. Burch is a very nice and kind and caring doctor. We like the way she is handling things.

The staff was great.

Dr. Burch was very nice and spent time explaining our son’s condition. She was very concerned about him and that made a huge difference to me and my husband. Thank you!

Just keep up the good work and keep on helping the people

Dr. Burch was exceptional!!! We will stay because of her.

To me, everything was good. It was short and fast.


Dr. Frank Fleming

I was overwhelmed by the kindness in the expression of the physician and staff who cared for me.

Great doctor.

All staff were very polite and helpful, doctor also. Would not change anything.

Was treated very kindly.

Very good care and explains procedures well.

Appreciate early appointment time and advance notice.

Dr. Fleming continues to provide excellent care.

You cannot improve on perfection

The wait time to see my doctor was very reasonable and everyone treated me with kindness and respect.

Dr. Fleming has ALWAYS explained what was going on or happening in terms easy to understand.

Very pleasant. I appreciate the doctor taking sufficient time to listen.

Dr. Fleming is very understanding and is very positive about my condition and telling me what to expect.


Dr. Robert Frere

Everything was done the way I would. Strongly advise people to come see him. He is very educated on MS treatment.

Dr. Frere has always treated our mother with courtesy and the deepest respect. He always acts like she is his most important patient. He has a great personality and he readily acknowledges the patient’s family and he listens and responds. She sees probably about four or five doctors. He has to be the best.

I think everyone is respectful and polite.


Dr. John W. Gibbs

I feel Dr. Gibbs really cares and I'm not just a number.

Great bedside manner.

Loved everything

Dr. Gibbs is a great doctor!

Dr. Gibbs is the most helpful and concerned doctor that I have encountered thus far.  He listens to all concerns and ensures that the patient has a complete understanding of all conditions and treatments.  He shows that the patient comes first and he is the solitary reason that I will never leave this medical facility.  He saved my life, when all other doctors disregarded it, and he has my complete trust and faith.

Good man. Bless him.

Everything was done well.  No complaints.  Everyone has treated me with courtesy and respect.

I have always been treated with respect by Dr. Gibbs.  I trust him completely with treating my condition.  I have referred family and friends to ECN and will continue to do so.  Thanks for all you do.


Dr. J. Gregg Hardy

I traveled two hours to come here and came on the wrong day. They gladly saw me the day I came. Thank you.

Everything was excellent.

He treated me very well.

Good visit!

Everything that he did was done in a very professional manner. Very pleased ! Excellent!!!


Dr. Daniel Lee

Dr. Lee is great.

Dr. Lee is fantastic. I am so blessed to have him as my doctor and my friend.

Dr. Lee was great!!!

Do not see anything that need improving!

He was wonderful.

Dr. Lee is a very understanding doctor. He listens to you, pays attention and tries to explain very well. He is also kind and courteous.

I like Dr. Lee very much. He is an excellent doctor.

Very pleased with care received. Enjoy Dr. Lee – wonderful bedside manner. Very sweet and polite. He provides excellent care!

Everything was done very good and well.

Everything went well and done well.

As always, it was a pleasure to see you for my routine follow-up appoint this morning. Your warm, friendly approach combined with your excellent medical expertise and innate ability to clearly communicate on a myriad of patient levels is unique and greatly appreciated. You are a very special gentleman, both professionally and (obviously) personally; and you are quite an asset to the medical profession and all whom you serve. I am delighted and privileged to know that I can continue on as your patient for my sleep disorder needs as well as any other neurological needs which may present themselves in the years to come. I look forward to my next visit with you. God’s richest blessings to you and yours.


Dr. Rukmini Menon

Dr. Menon was great.

I needed help with a pain problem and the nurse came into help me! Love my doctors. They are great!!

I wouldn’t change a thing. My doctor visit was wonderful. My doctor was excellent. I really enjoyed the visit.

I wouldn’t change anything. They are very good to me. I could understand everything that was going on with me. I thank each one for helping me to find out what was wrong with me.

I would recommend for others to come.

Participating recommended physical therapy was a great learning experience and. With continued exercises, I have more capable ways of dealing with discomfort.

I enjoy coming here because of the professionalism by everyone.

I was very pleased with my doctor.

Everything was great. Good job everyone.

Called to move my appointment date up and staff was very accommodating. Thank you!!

Nurse was very polite and friendly. Called back quickly.

My appointment was not until 2:00pm, but we arrived at 1:00pm expecting to have a long wait. We were surprised to be called back rather quickly to start the “first visit” proves. Very impressed with the doctor and treatment.

Everything was done well. She was very thorough.

Dr. Menon took me as a patient when I was supposed to see another doctor. She was thorough and kind. Thank you Dr. Menon. I felt heard and cared for.


Dr. Shawnna Patterson

The nurses, staff and Dr. Patterson are very nice and helpful.

I was pleased with doctor questioning and answering. I was very pleased with her recommendation and treatment in trying so see about my health.

Dr. Patterson is the best!!! Dr. Patterson; her nurse; the staff that registers, checks vitals and weight; the phlebotomist – all the staff is and has been a great asset to this facility. I am and have always been treated properly here.

Everything was fine.

Very attentive. Excellent listening skills! Very good explanations and descriptions. Informative.

Dr. Patterson is very proficient at what she does and very likeable. I like that she listens to my concerns. I look forward to having her manage my condition. Excellent.

Dr. Patterson is the best doctor I have ever had.

I feel that every time I came here things were done well and everything was in order and not out of place. I was treated good and very well respected. They treated me with kindness.


Dr. Donald Price

Dr. Price was very thorough and helpful. Thank you!

Thanks for everything!

Everyone has been great. I feel really comfortable with my treatment.

I have no complaints and the service, in my opinion, couldn’t have been any greater. Dr. Price is always professional and courteous to me. I intend to keep him as long as I need him, even if it’s as far as the remainder of my life.

Please keep up the good work!

Everything was ok in my book.


Amanda Senatore, PA-C

Everything is perfect!!!

The vital signs checker was very polite and made us feel very at ease and welcome. Really liked her.

Satisfied with visit.

Came in for a follow-up. She asked questions and allowed me to do the same. I have always had a great experience at this facility.

Good service. Staff, team and provider is wonderful at being attentive to client’s/patient’s needs and working with them. Amanda was wonderful today!


Frances Smith, PA-C

Everything was done very well.

Frances Smith is very nice.

Thank you for everything, Frances!

I always have a very pleasurable experience at this office. Frances is the best. I wouldn’t want to see anyone else.

Super.

Appointment scheduling desk was very helpful. Eric worked with me to see someone when my doctor wasn’t available. She was patient with me even though I was frustrated! Ginny at registration is always cordial and efficient. I know I will be greeted with a smile when I see her. Tisa was very personable and welcoming. I LOVED Frances. She listened to me and gave me more valuable info than I have had in a long time.


Roger Nelson, FNP

Roger Nelson is a caring, well informed person. I am very pleased with the care he gives.

No problems. Everything was fine.

Mr. Nelson Is a wonderful, compassionate man.

Wonderful office, I love coming here.

Roger Nelson seems to be very knowledgeable, helpful and patient. Very nice man.

Everything was done very well. Very pleased.

Excellent care!

Everything was great!

Everything was good.

Roger has been amazing. Listens to everything I have to say and explains everything in detail. Would definitely refer to anyone to see him.

Roger Nelson is the best.

I was treated with respect.

Roger is very good with patient. Also is excellent and explains thing well.

Everything has been successful in treating my seizure disorders. The nurse/assistants make things less stressful.

 

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